FAQs
Q: Do you accept returns?
A: All pieces are made to order and therefore sales are final.
Q: Is a 30x40 framed print with a mat actually a 30x40 print?
No. You are selecting the frame size NOT the print size. Therefore, you are paying for a 24x32 print with a 3" mat and frame for an approximate overall dimension of 31x41.
It is important to read the framing faq before purchasing.
Q: What kind of paper do you print on?
A: All images are professionally printed on epson photo paper using archival inks.Â
Q: Can you print something at a custom size?
A: Please contact us and we can give you a quote and let you know if we are able to print the size you need.
Q: Do the images in your shop accurately display what the print will look like in person?
A: Colors may look different depending on your computer screen. We do our best to show what the images will look in person but please know that they can vary slightly. Please note that print sizes are not all proportionally the same. For that reason, Ariane Moshayedi Photography reserves the right to crop images in order to best suit the appropriate size of the order. Images printed at 30x40 will be cropped. If you have a concern about how your image may be cropped, please Contact Us. When ordering a large format print (30x40), depending on the camera the image was produced with, the image may look blurry when printed at a large size. As one doesn't typically view an image that large from an inch away, rest assured that when the image is hung it will look just as it should. Photos taken with a film camera will have a natural grain in their appearance.
Q: Do you offer framing?
A: Of course! Please visit our framing page.
Q: How long will it take to receive my print?
A: For domestic orders: please allow 5-10 days for unframed prints and 2-3 weeks to receive your framed prints.Â
Q: Will I be charged sales tax?
A: If you’re a CA resident, 9% tax will be added to your order.
Q: How are the prints packaged?
A:Â All prints under 16x20 are packaged in a sturdy, flat cardboard mailer. Larger prints are rolled and shipped in a tube.
Your framed prints will ship wrapped in bubble wrap and secured inside a cardboard box with plastic bands, and will include all necessary hardware and hanging instructions.
Q: What if my print arrives damaged?
A: We will do our best to make sure everything arrives safely. Please contact us within 3 days if you received a damaged order.Â
Q. Do you offer an interior design discount?
A: Yes, if you are an interior design professional we offer discounted pricing on prints, please Contact Us.
Q. Are you available for still available for family photos, headshots, and influencer style photography?
Yes! Ariane specializes in lifestyle photography and loves to shoot fashion and portraiture. You can view her portfolio here.